It is our ultimate goal to ensure you are 100% satisfied with your Realcozy purchase. Please contact our team with any questions or concerns.

Should you find your new Realcozy product is not meeting your expectations, we have a generous refund policy in place. 

30-Day Money Back Guarantee

  • Starts after you receive your item
  • Full refund, minus any shipping fees or upgrades, if applicable.
  • Includes FREE pick up and removal of item. 
  • Item must be returned in new, sellable condition, with the original packaging.*
  • If using Free Shipping, customer must try product for at least 7-days.**

Once the item is inspected by our team, and is in like-new condition, and the item is picked up, a refund will be applied.

*Please note, our return policy doesn't cover post-delivery damages (ex: customer damaged the unit moving it). Any issues during delivery must be reported, no exceptions. The policy applies to like-new products only. An additional fee of $75.00 per item will be incurred for orders returned without their original packaging.

**If customer is utilizing a Free Shipping promotion, the customer must try product for at least 7 days to take advantage of free return policy or early-return fees will apply. Early return fees include 10% of the total product value + initial shipping fee. We have this policy in place to prevent customers from cancelling mid-shipment or rejecting shipments while using Free Shipping.