FedEx Shipping is FREE with all CONTIGUOUS US Orders.

We ship our products with FedEx® Freight or FedEx Ground®, within the contiguous US. For Hawaii or Alaska, please get in touch with us. International shipping is not available at this time.

For lead times, please see product pages. Select items, such as Ships in 2-Days , ship out within 2 business days. During holidays, lead times can be extended 1-2 weeks.

TV Stands & Consoles

 FedEx® Freight

Free
  • 7-10 business days
  • Delivers anywhere in the contiguous US
  • Insured against freight damages
  • Ships fully assembled

 FedEx® White Glove

$300
  • 7-10 business days
  • Includes room of choice placement
  • Full unboxing and disposal of packing materials
  • Delivers most places in the contiguous US
  • Insured against freight damages
  • Ships fully assembled

Mattresses & Bed Frames

 FedEx® Ground

Free
  • 3-5 business days
  • Delivers anywhere in the contiguous US
  • Insured against damages
  • May ship fully assembled

Damages

In the unfortunate event your unit arrives damaged, please contact us immediately by email, phone, or live chat. If the unit has significant damage and cannot be easily repaired, please refuse the shipment. Shipping damages are insured and we will send you a replacement unit at no cost. We require all damage to be reported at the time of delivery. No exceptions.

We do not cover damages caused during:

  • Moving and/or installation in home
  • Due to liquid or chemical spills
  • Anything outside of normal use or wear

Please take photos of your unit damages and email them to us: support@realcozy.co. We do offer repair kits in the event you accidently damage your unit or if the damages are minor.

Cancellations

Orders can be cancelled at anytime before an item ships, with no fees or penalties. Once an item has been shipped, early-return fees will apply. To avoid any early-return fees, we ask that you try your new furniture piece for at least 15 days, from date of arrival. Read more on our return policy.

Lost/Stolen

Realcozy and FedEx take full responsibility for any packages lost during transit. However, if a package is lost or stolen post-delivery, Realcozy cannot be held accountable. We kindly request our customers to keep an eye on tracking updates and ensure someone is present at the time of delivery.

Quality Promise

Every Realcozy product comes with our quality assurance guarantee. If the quality does not meet industry standards, we will make it right.


Our wood furniture products are handcrafted with real wood solids, veneers, and premium grade substrates. Natural features such as knots or grain textures are a part of the real wood aesthetic and do not compromise the unit's quality in any way.


To read more, please visit our Quality Statement.

Still need help?

Phone

Call and speak with us.
Mon-Fri - 8AM-5PM PST

Live Chat

Chat with a live specialist!
Mon-Fri - 8AM-9PM PST

Email

Contact us via email at:
support@realcozy.co