In the unfortunate event your unit arrives damaged, please contact us immediately by email, phone, or live chat. If the unit has significant damage and cannot be easily repaired, please refuse the shipment. Shipping damages are insured and we will send you a replacement unit at no cost. We require all damage to be reported at the time of delivery. No exceptions.
We do not cover damages caused during:
- Moving and/or installation in home
- Due to liquid or chemical spills
- Anything outside of normal use or wear
Please take photos of your unit damages and email them to us: email@example.com. We do offer repair kits in the event you accidently damage your unit or if the damages are minor.
Orders can be cancelled at anytime before an item ships, with no fees or penalties. Once an item has been shipped, early-return fees will apply. To avoid any early-return fees, we ask that you try your new furniture piece for at least 15 days, from date of arrival. Read more on our return policy.
Realcozy and FedEx take full responsibility for any packages lost during transit. However, if a package is lost or stolen post-delivery, Realcozy cannot be held accountable. We kindly request our customers to keep an eye on tracking updates and ensure someone is present at the time of delivery.
Every Realcozy product comes with our quality assurance guarantee. If the quality does not meet industry standards, we will make it right.
Our wood furniture products are handcrafted with real wood solids, veneers, and premium grade substrates. Natural features such as knots or grain textures are a part of the real wood aesthetic and do not compromise the unit's quality in any way.
To read more, please visit our Quality Statement.